Q: Where can I pay my WATER bill?
A: Pay through our website or by phone at (814) 864-2323 ext. 2. There is also a drop box located to the right of the front doors at the Summit Township Building, 1230 Townhall Road West, Erie, PA 16509. Checks can be mailed to 1230 Townhall Road West Suite 200, Erie, PA 16509.
Q: Why was my bill estimated?
A: Several conditions may be the cause of an estimated bill. The following is a list of the most common reasons for estimated bills
- Broken or disconnected wire.
- Bad signal from the meter register.
- Read unit not accessible.
- The meter stopped working.
Q: Why do I have to be home when you turn the water back on when I don’t have to be there when you turn if off?
A: Customers are asked to be home when the water is turned back on to assure full service is restored and pressure is good. Also, a faucet may have accidentally been left on; therefore, someone needs to be there to assist with problems.
Q: Why can’t the bill be put into my tenant’s name and responsibility?
A: At the request of the property owner the bill can be placed in the tenant’s name (Landlord Authorization Form is required). However, the owner will receive a third-party notification on the account status. This is done because the ultimate responsibility for the bill rests with the property owner.
Q: How do I know if I have a leak?
A: Some meters have a leak indicator on the dial face. This indicator resembles a small red snowflake or triangle. If it is turning, even very slowly or intermittently, after you shut the water off to every device/faucet in your home, the meter is recording water.